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First responder privacy

Who finds out?

How you get here doesn't change how I treat your privacy. Whether you contact me yourself, use insurance or an EAP, or come through another route, I don't treat the therapeutic relationship differently based on who is paying.

If a third party requires limited information for payment, authorization, or documentation, I will explain that to you. If information needs to be shared beyond ordinary administration of your care, we will discuss the appropriate authorization or applicable confidentiality exception.

I use my insurance

Insurance adds a limited billing conversation.

Using insurance does not change how I treat the therapeutic relationship or the privacy of your care.

Who I talk to

You, me, and the insurer’s administrative system may be involved for payment and benefit administration.

What they’re told

Information necessary to bill and administer your insurance benefit is submitted to the insurer. This can include a diagnosis and other information required by the plan. I will explain the administrative requirements before services begin.

What they are never told

Using insurance does not mean I report the content of therapy to your department or employer. I do not communicate clinical information to them without an appropriate authorization or release from you, unless an applicable legal or ethical exception requires or permits disclosure.

The exceptions — the situations where I’m legally required to act

If information needs to be shared beyond ordinary payment, authorization, or administration, we will discuss the appropriate authorization or applicable confidentiality exception whenever circumstances allow.

This page provides general information, not legal advice. Requirements can vary by arrangement and situation.

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Questions about privacy?

Susan Rhoads, MSW, LCSW · Peaceful Healing, LLC

(417) 414-0869